1 post tagged “electricity saga”

The letter I sent to the council. Lets see what their response is.

To whom it may concern

Regarding Account XXX

I am writing regarding the latest bill from the City of Johannesburg where you have added not only a disconnection and reconnection fee for my electricity that was, in my opinion erroneously cut off, but also have added, what I assume to be, an additional deposit which is not only not accounted for on the statement but has been added into the 30 day running total thus illegally incurring interest.

I will deal with these to issues separately.

1. The disconnection of my electricity.

On the 25th of May one of your contractors arrived at my premises, 30 Nourse Street Discovery, to disconnect my electricity. I was told that this was because there was an amount of RXXX outstanding.
On the 30th of April I received a letter telling me there was an amount of RXXX outstanding which had to be paid immediately. I had already paid an amount of RXXX that month (which should have negated the need to cut me off) but on receiving the letter I paid an additional amount of RXXX just to be safe.
On the 25th of May when I called the call centre I was told that an additional amount of RXXX has since the issuing of that letter fallen into arrears.
The letter dated 30 April 2007 made no reference to having to pay up the full account and since I had no final demand for the amount  of RXXX be paid I see no reason why I should have been cut off with, effectively, no warning whatsoever.
I therefore consider that the disconnection was executed in error and therefore request that you reverse both the disconnection and reconnection fees immediately and that any interest that has been charged on these amounts be reversed as well.

2. The additional amount

My account now shows an amount owing in the 30 days column of just over RXXX. But if you examine the balance brought forward and the three credits on the account you will see that it is impossible for any amount to be in the 30 days column as the credits total up to more than the balance brought forward.
If this is an additional deposit caused by the erroneous disconnection then I would appreciate it if it too could be reversed and any interest be reversed as well.

I will be paying the outstanding amount for services rendered this month but not the disconnection, reconnection or the amount in the 30 days column until we have resolution on this issue.

Please feel free to contact me with any queries.

Kind regards
Ben Kelly